Sales information
- Seller
- Shoya Kamata, operating as Rillnook Labs
鎌田将矢 / Rillnook Labs - Country
- Japan
- Contact
- support@rillnook.com
- Product and price
- Rillnook Remodel — USD 12.50, one-time purchase, for one purchasing remodeling business and one website that business owns and operates. No recurring product subscription is included.
- Payment method and timing
- Payment methods displayed by the Lemon Squeezy hosted checkout. Payment is due when the buyer places the order.
- Payment provider
- Lemon Squeezy acts as Merchant of Record for the checkout and buyer transaction under its applicable terms. Shoya Kamata / Rillnook Labs remains the product supplier, licensor, and Support operator. The Seller does not represent that it directly stores the buyer’s full payment-card number.
- Product provision timing
- Electronic access is intended promptly after Lemon Squeezy confirms payment, through the configured receipt and download delivery.
- Refund and cancellation
- Refund requests may be submitted for review within 14 days after the purchase time. This is not an unconditional money-back guarantee. See the full Refund Policy below. Applicable mandatory law, non-waivable consumer rights, legitimate chargeback rights, and Lemon Squeezy’s applicable rules continue to apply.
- Other required costs
- A Framer account is required. Any required Framer Site plan, hosting, paid features, custom domain, domain registration, business email, and other third-party services or fees are separate and are not included in USD 12.50.
- Business address and telephone
- The Seller’s business address and telephone number will be provided without delay upon a legitimate request made before purchase. Requests may be sent to support@rillnook.com.
販売事業者の住所および電話番号は、購入前に請求があった場合、遅滞なく開示します。請求先：support@rillnook.com - Policy and license
- Seller Privacy: https://rillnook.com/privacy. Seller and sales information and Refund terms: https://rillnook.com/legal. The official English License is supplied with the product and will be made available before payment.
Rillnook Remodel Refund Policy
Refund requests may be submitted to support@rillnook.com within 14 days after the purchase time. Each request will be reviewed. This is a request-and-review window, not an unconditional 14-day money-back guarantee and not a promise that every request will be approved.
Circumstances that may support a refund include:
- a duplicate purchase;
- inability to access the delivered product after purchase;
- a material reproducible product defect;
- a material mismatch between the product description and the delivered contents; or
- a payment or delivery problem that prevents normal use.
A refund is not automatically promised for design preference, a simple change of mind, a disclosed specification or limitation, a problem caused by buyer modifications, a buyer-specific environment, a failure caused only by a third-party service such as Framer, or an expectation outside the advertised product scope.
Refund review and processing remain subject to applicable mandatory law, non-waivable consumer rights, legitimate chargeback rights, and Lemon Squeezy’s applicable rules as Merchant of Record. If applicable law or the provider defines a formal start or time-zone rule, that rule controls; this policy creates no separate end-of-day convention. A refund does not mean that the Seller can remotely delete a Framer project or another copy already created.
Seller: Shoya Kamata, operating as Rillnook Labs (鎌田将矢), Japan. Refund requests: support@rillnook.com.
Support
English-language Support is available at support@rillnook.com for post-purchase delivery access, access to the private Remix or included files, reproducible product defects, questions about the included guides, and basic initial setup questions. General initial setup questions are covered for approximately 30 days after purchase.
The target initial response time is within three business days in Japan, and the inbox is ordinarily reviewed at least twice per week. These are operating targets, not an SLA, guaranteed resolution time, 24/7 service, unlimited Support, or a promise of immediate response.
Support does not include custom website production, buyer-specific copy or design, publishing on the buyer’s behalf, individual Framer lessons, CRM or external SaaS integration, ongoing SEO or advertising, migration to WordPress, Webflow, or another platform, comprehensive debugging after extensive buyer modifications, or a guarantee against Framer outages or future changes. Mandatory legal rights and necessary responses to material product defects are not limited by the general setup period.
Governing law and disputes
The License and related Seller policies use Japanese law. Subject to mandatory law and non-waivable consumer rights, disputes are to be resolved in a competent court in Japan. No contractual arbitration requirement is adopted. A specific district court is not designated on this page.